Shipping Policy
ORDER PROCESSING TIME
Orders are typically processed within 1-2 business days. Please note that custom or personalized items may require additional time.
SHIPPING ORIGIN
All orders are shipped from our studio in Yogyakarta, Indonesia.
SHIPPING METHODS
We use trusted local couriers including JNE, J&T Express, and SiCepat.
ESTIMATED DELIVERY
Java: 2-4 business days. Outside Java: 3-7 business days. Estimations depend on the courier and your mapping area.
CHARGEABLE WEIGHT (VOLUME)
Safety is our #1 priority. To ensure your lamp arrives in perfect condition, we intentionally use boxes larger than the product. This creates a safety buffer between the lamp and the box walls, allowing us to pack it with multi-layer bubble wrap and shock-absorbent padding. Because of this extra protection, shipping costs are calculated using 'Dimensional Weight' (Volumetric): the space the package occupies in the courier's vehicle. Dimensional weight uses L×W×H/6000 (cm). Standard box examples: 15×15×30 cm (billed as 2 kg) and 25×25×25 cm (billed as 3 kg).
GUARANTEED DELIVERY (100% SECURE)
Sleep easy knowing your order is fully protected. We guarantee that your lamp will arrive safely at your doorstep. If it arrives damaged due to shipping, we will send you a replacement part or unit immediately — completely free of charge, including shipping costs. You can learn more about our worry-free claim process on our Warranty & Claims page.