1-Year Warranty · 365 Days

Lamp damaged?
We ship the
replacement.

You don't need to send back a damaged unit. Just submit a claim, our team verifies, and a replacement ships to your address — at no cost.

Submit a Claim Track Claim

Pernah belanja sebagai tamu? Daftar akun pakai email yang sama saat checkout — semua riwayat pesanan & poin loyalty akan otomatis masuk, dan klaim garansi bisa langsung diajukan.

Fill the Claim Form

Pick the order, mark the damaged part, describe the issue, and upload proof photos.

Our Team Reviews

We respond within 1×24 hours via email or WhatsApp to confirm.

Replacement Ships

Once approved, the replacement ships to your address — free shipping, no return.

Warranty Policy

Every lamp, guaranteed

Full warranty applies for 365 days from purchase date. Covers material defects, electronic failures, and finishing issues.

365-Day Coverage

Material defects, electronic failures, and finishing issues fully covered for 1 year.

Replacement Shipped

Replacement unit ships directly to your address — you keep the original.

We Pay Shipping

Replacement shipping is fully covered — Serafab pays the logistics cost.

Zero Return

No need to send back the damaged unit. Just submit a photo and we process the claim.

Frequently Asked

Common Questions

How long is the warranty period?

Every Serafab purchase gets a full 365-day warranty from the order received date. Covers manufacturing defects, electronic failures, and finishing issues under normal use.

Do I need to return the damaged unit?

No. Just submit photos via the claim form — we ship the replacement to your address. You may keep, recycle, or dispose of the original.

How long does the claim take?

Verification team responds within 1×24 hours. After approval, replacement is prepared in 1–2 business days, then shipped. Total: ~3–7 days from submission to delivery.

What is NOT covered?

Damage from misuse (drops, impact, water exposure), third-party modifications, and cosmetic wear from normal use such as fine scratches.

What if my claim is rejected?

We'll explain the reason via email/WhatsApp. You may submit additional photos for re-review if needed. Rejection is not final — we discuss case-by-case.

How to claim for orders from Shopee/Tokopedia?

Yes. Include the marketplace order number in the claim form. We verify via integration with our seller account.

Still have questions?

Lamp damaged?We ship thereplacement.