Due to the custom and made-to-order nature of our 3D-printed lamps, we do not accept returns for change of mind. Returns are only accepted for items that arrive damaged or defective during shipping.

If your item arrives damaged, please report within 48 hours of delivery with clear photos of the packaging and product. Our team will review your claim and ship a free replacement part (shade, base, or LED) directly to your address — no need to return the damaged product. For details, visit our Warranty & Claims page.

Refunds are only issued when a replacement is not possible. Approved refunds will be processed via direct bank transfer within 3-5 business days.